Support Team Leader - UK (Remote)
We don’t just hire experience - we invest in talent. From day one, you’ll gain expert coaching & mentorship, ongoing training, and real-world experience in a high-growth tech business!
About the Role
Are you an experienced support professional with strong leadership skills and a passion for delivering excellent service? We’re looking for a Support Team Leader to guide and inspire our support team while driving outstanding results.
This is a remote role with a 4 days on / 4 days off shift pattern, working 7pm – 7am.
What you’ll do:
- Lead, mentor, and motivate your team to perform at their best
- Oversee day-to-day support operations, meeting SLAs and KPIs
- Handle escalations and work closely with management to resolve complex issues
- Drive process improvements and implement best practices
- Conduct performance reviews, training, and career development planning
- Communicate effectively with customers, stakeholders, and internal teams
What you’ll bring:
- Proven experience in team leadership or senior IT support
- Strong background in customer service, technical support, or service management
- Excellent problem-solving, communication, and people-management skills
- Knowledge of ITIL and service management tools (certifications a plus!)
- A proactive approach with a passion for continuous improvement
This is a fantastic opportunity for a motivated leader who enjoys balancing people leadership with hands-on support, all while making a real impact on customer satisfaction and team success.
Key Leadership Skills
- Decision Making: Ability to make informed choices that drive service excellence.
- Empowering Others: Encourage autonomy and professional growth within the team. Conflict Resolution: Address and resolve team or customer-related conflicts effectively.
- Mentoring & Coaching: Provide guidance and support to enhance team skills.
Key Behaviours
- Adaptability: Navigate changing priorities and dynamic work environments.
- Communication: Convey technical and non-technical information clearly to diverse audiences.
- Independent Working & Collaboration: Balance autonomy with teamwork. Problem-Solving & Critical Thinking: Diagnose issues and implement effective solutions.
- Time Management & Prioritisation: Efficiently manage workload and competing demands.
- Resilience & Emotional Intelligence: Maintain composure and professionalism under pressure.
- Creativity & Innovation: Contribute ideas to improve processes and service delivery.
- Department
- Managed Services
- Remote status
- Fully Remote
- Region
- United Kingdom
About Codestone
At Codestone, we're not just part of the AI + Cloud movement – we're leading it.
As Europe's trusted business transformation partner, we deliver powerhouse advisory and consultancy services spanning ERP, EPM, and analytics business applications, cybersecurity, infrastructure, modern work, and UK's Top 50 application and IT managed services. Backed by FPE Capital, we're scaling fast while staying true to our people and client-first spirit.
We're not your typical tech consultancy.
We're a community of innovators and enablers who transform business challenges into success stories. As the #1 SAP Gold Partner in Europe, with Platinum Wolters Kluwer CCH Tagetik and Gold Microsoft partnerships, we're trusted by 1000+ organisations to guide them through their digital transformation journey, enabling them to become market leaders, operate more securely, accelerate growth, and become employers of choice.
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